Why Shop With Us?
A very good question! And we hope to be able to answer it below.
Finest quality natural materials
We never use man-made fibres for our scarves and wraps. All our pieces are made from quality Cashmere, Lambswool, Silk, Linens and other natural materials. The only tiny exception is some Lurex in our sparkly stoles.
We know that every penny counts these days. We work with some great manufactures, mostly in the UK, to obtain wonderful pieces at reasonable prices. We are small and flexible and can make buying decisions quickly. So manufactures like us and offer us some great deals!
We don't have massive overheads as we don't have retail shops to maintain. So we can pass these savings on to you.
Safe and secure
Internet shopping has really taken off over the past few years. Our website is built using state-of-the-art technology. We never keep your credit card details on our systems. All payment is handled by one of the world's major card processors. And finally, any information you enter into our system during checkout is transmitted in encrypted form.
We have recently started to invite all customers to rate us on our service and products. We guarantee to publish every review no matter how we are rated.
We encourage you to review our service and products. While we hope for great ratings we really do act on issues raised. For example, we recently re-shot a product image to get a more accurate colour as a review suggested the photograph could be improved.
Outstanding customer service
Because we are small, we like to think that we are nimble! We respond to all enquiries within 24 hours and most of the time we are much faster. Have a look at what some of our customers think.
We guarantee that all the comments below are unsolicited emails from customers.
"Thank you for the amazing service. Very best wishes for 2013." Rik
"Good luck with your business in 2013. You seem to have the customer service aspect perfected." Martin
"Wrap arrived today and didn't you do well in selecting a colour match/blend for my dress - this completes my outfit. Thank you from a well satisfied customer."
"Just received my order of a cashmere stole and just wanted to say thanks it is just perfect. Also could not believe the quality for the price."
"Just to let you know that my scarf turned up very promptly. It is absolutely beautiful and such good value. I will certainly be shopping with you again."
"Wow!! Excellent service, thank you! My wrap arrived the next morning and I love it."
"Excellent service Eva. Thanks for the prompt reply. I wouldn't hesitate to recommend you to people."
"Lovely wrap, it just isn’t quite the right shade for my dress so I’m disappointed but not with the product or the service".
Comment: The wrap was returned using our FREEPOST service for a full refund.
Transparent delivery prices and free returns
Scarves and Wraps strive to be open and honest about our delivery charges. We don't hide an expensive delivery charge until the checkout process. We don't have to as we offer free delivery (within the UK) on all orders over £75. Our charges on orders under £75 are £2.45 for Royal Mail Second Class and for Royal Mail First Class £3.75. And that is per order not per item.
If you're not happy - send it back. We really do want you to be happy so we offer a free returns service. You're welcome to exchange the item or be given a full refund (minus any delivery charges). Read more about Delivery and Returns.
Free gift wrapping
Many of our customers buy our scarves and wraps as gifts. We offer a free gift wrapping service including a choice of wrapping paper and the ability to include a personal message. Read more about our Gift Wrapping Service.